Privacy Policy
Last Updated: 3 February 2026
Effective Date: 25 January 2025
Version: 1.2
1. Introduction
Welcome to Panelhome (“we”, “our”, or “us”).
This Privacy Policy explains how Panelhome Industries Pty Ltd (ABN 70 685 270 259), located at 149 Weston Street, Brunswick, Melbourne VIC 3057, Australia, collects, uses, discloses, and protects personal information when you interact with:
- our website at https://www.panelhome.com
- enquiry forms, calculators, downloads, and lead magnets
- sales, feasibility, design, and project discussions
- related services, communications, and partnerships
Panelhome designs, supplies, and supports modern panelised and flat-pack building systems for owner-builders, developers, and construction partners.
By accessing or using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect personal information that is reasonably necessary for our business activities.
2.1 Information You Provide Directly
This may include:
- Identity information: name, title
- Contact information: email address, phone number, postal address
- Project information: site location, land details, planning context, dwelling size, budget ranges, timelines
- Business information: company name, role, ABN (where relevant)
- Communications: emails, form submissions, call notes, meeting summaries
- Preferences: design interests, build type, state or territory
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- Usage data: pages viewed, time spent, navigation paths
- Device data: browser type, operating system, device identifiers
- Log data: IP address, timestamps, referring URLs
- Cookie and tracking data: see Section 11
2.3 Information from Third Parties
We may receive information from:
- analytics and marketing platforms
- referral partners or consultants (with your consent)
- publicly available sources (e.g. ASIC registers, company websites)
3. How We Use Your Information
We use personal information for the following purposes:
3.1 Service Delivery
- responding to enquiries and requests
- assessing feasibility and suitability of projects
- providing estimates, documentation, and guidance
- communicating throughout sales or project processes
3.2 Business Operations and Improvement
- analysing website and service usage
- improving content, tools, and customer experience
- developing new services or delivery models
3.3 Communications
- service-related communications
- updates relating to enquiries or projects
- marketing communications where permitted by law (opt-out available at any time)
3.4 Legal, Compliance, and Risk Management
- complying with legal and regulatory obligations
- protecting our rights, property, and commercial interests
- managing disputes, complaints, or enforcement actions
4. Legal Basis for Processing
Where applicable (including under GDPR), we process personal information on the following legal bases:
4.1 Performance of a Contract
Processing necessary to assess, enter into, or perform a contract with you.
4.2 Legitimate Interests
Including operating and improving our business, preventing fraud, and ensuring security.
4.3 Consent
Where you have provided explicit consent, including marketing communications and non-essential cookies.
4.4 Legal Obligation
Processing required to comply with applicable laws, regulations, and lawful requests.
5. Disclosure of Personal Information
We do not sell personal information.
We may disclose personal information only in the following circumstances:
5.1 Service Providers
We engage trusted third parties to support our operations, including:
- website hosting and infrastructure providers
- CRM, email, and document management systems
- analytics and performance monitoring tools
These providers may process personal information only on our instructions and are contractually required to protect it.
5.2 Professional Advisors and Delivery Partners
Including legal, accounting, financial, engineering, design, supply, or construction partners, where reasonably necessary to support your enquiry or project.
5.3 Business Transactions
If Panelhome Industries Pty Ltd is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.
5.4 Legal Requirements
Where required by law or in response to lawful requests from courts, regulators, or government authorities.
6. Data Storage and Security
6.1 Storage
Personal information is stored on secure systems hosted in Australia and, where required, reputable overseas data centres.
6.2 Security Measures
We implement appropriate technical and organisational measures, including:
- access controls and authentication
- secure hosting environments
- encryption in transit where applicable
- internal governance and data-handling policies
No system is completely secure, but we take reasonable steps to minimise risk.
6.3 Data Breach Response
In the event of a data breach that is likely to result in serious harm, we will:
- investigate and contain the incident promptly
- notify affected individuals and regulators where required
- take remedial steps to prevent recurrence
7. Data Retention
We retain personal information only as long as reasonably necessary:
| Data Type | Retention Period |
|---|---|
| Enquiry and project data | Up to 7 years |
| Communications | Up to 7 years |
| Financial and transactional records | As required by law |
| Analytics data | Aggregated or anonymised, up to 24 months |
Information is securely deleted or anonymised when no longer required.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- access personal information we hold about you
- request correction of inaccurate information
- request deletion of personal information
- withdraw consent to marketing communications
8.1 Australian Residents
We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
8.2 International Users
Where applicable, we also comply with:
- GDPR (EU/UK)
- CCPA/CPRA (California)
- other applicable international privacy laws
8.3 Exercising Your Rights
To make a request, contact:
Email: hello@panelhome.com
Address: 149 Weston Street, Brunswick, Melbourne VIC 3057, Australia
We may need to verify your identity before processing a request.
9. International Data Transfers
Personal information may be transferred and processed outside Australia where our service providers operate.
Where required, we use appropriate safeguards, including:
- contractual data protection clauses
- reputable hosting providers
- compliance with applicable cross-border transfer laws
10. Children’s Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.
11. Cookies and Tracking Technologies
11.1 Cookies We Use
- Essential cookies: required for website functionality
- Analytics cookies: to understand website usage
11.2 Managing Cookies
You can manage cookies via your browser settings or our cookie banner.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
- material changes will be notified where required
- updates will be published on this page with a revised date
Continued use of our website constitutes acceptance of the updated policy.
13. Contact Us
Panelhome Industries Pty Ltd
ABN 70 685 270 259
149 Weston Street
Brunswick, Melbourne VIC 3057
Australia
Email: hello@panelhome.com